Consumer protection

Examples of our support.

• Advice and representation in proceedings before the President of UOKiK

  We guide businesses through every stage of proceedings before the President of UOKiK, from the initial risk assessment and response strategy to representation before the authority. We develop the case in matters involving practices that infringe collective consumer interests and unfair terms in standard contracts.

• Unfair commercial practices

  We review sales communications and processes for actions, omissions or pressure that may mislead consumers or improperly influence their decisions. We help correct risky practices early and reduce both regulatory and reputational exposure.

• Consumer contracts and terms and conditions

  We draft and review consumer contracts, terms and information so that they are transparent, complete and tailored to the business model. We help remove unfair terms and establish legally compliant rules for providing services.

• Sales and marketing communications

  We review advertising, promotions and the presentation of prices, charges and product or service features before launch. We combine legal compliance with a practical understanding of communications so that marketing remains both effective and safe.

• E-commerce and digital services

  We analyse the entire digital sales journey, from presenting the offer and designing the interface to payment, subscription and cancellation. We help create purchasing processes that support commercial objectives while meeting consumer law requirements.

• Complaints and customer service

  We develop complaints procedures and customer service standards that resolve issues efficiently and reduce the risk of escalation. We also support customer communications and remedial action when a business faces a broader service or compliance issue.